winbeat Terms and Conditions

General Provisions and Definitions

These Terms and Conditions ("Terms") apply to the winbeat platform and all services provided under it. These Terms form a binding legal agreement between the user and winbeat. By registering or logging in to the platform, you are deemed to have accepted all of these terms.

Key terms used in these Terms and Conditions:

• "Platform" — The winbeat website, mobile application and all related digital services.
• "User" or "Member" — Any person who has registered with winbeat and is using the service.
• "Account" — The personal user profile created through registration on the platform.
• "Balance" — The total amount of funds held in an account.
• "Bonus" — Promotional funds or rewards granted by winbeat.
• "Wagering Requirement" — The obligation to place bets a specified number of times before funds earned from a bonus may be withdrawn.

winbeat is an online gaming platform focused on Bangladeshi users, providing services in Bengali for users in Bangladesh. All platform operations are conducted under these Terms and Conditions.

Account Registration and Eligibility

The following conditions must be met to open an account and use services on winbeat:

2.1 Age Requirement

To use any winbeat service — casino games, sports betting or other gaming activities — the applicant must be at least 21 years old. Registration by minors is strictly prohibited. If any discrepancy is found during age verification, the account will be closed immediately and the associated balance may be forfeited.

2.2 One Account Per Person

Each user may operate only one account. If the same person creates multiple accounts, it will be treated as a prohibited activity and all accounts will be closed.

2.3 Accuracy of Information

All information provided at registration — full name, mobile number, email and payment details — must be accurate, truthful and up to date. If an account is registered with false or incomplete information, winbeat reserves the right to cancel that account at any time.

2.4 Identity Verification (KYC)

winbeat may verify the identity of any member as required. Verification requests may ask for a copy of a national identity card or passport, mobile banking details or other relevant documents. Withdrawal requests may be put on hold until verification is complete.

Account Management and Security

Each member is fully responsible for the security of their account. The following points must be kept in mind:

• Sharing or disclosing login credentials (username and password) with anyone is strictly prohibited.
• Use a strong and unique password and change it regularly.
• If you suspect unauthorised access to your account, contact winbeat support immediately.
• If you log in from a public or shared device, make sure to end your session after use.
• Granting third-party access to your account or operating it on behalf of someone else is prohibited.

winbeat will never ask for your password by phone, SMS or email. If you receive such a request, treat it as fraudulent and report it to support immediately.

Deposits and Withdrawals

4.1 Deposits

The following payment methods can be used to deposit funds on winbeat: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other scheduled banks). The minimum deposit amount for each method is ৳200.

4.2 Withdrawals

The same payment methods can be used to withdraw funds: bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests generally take between 30 minutes and 3 hours to process.

4.3 General Payment Terms

• Deposits and withdrawals must be made only from the registered member's own account.
• Transactions through a third party or using someone else's account are prohibited.
• winbeat reserves the right to hold any suspicious transaction for investigation.
• Withdrawals may be withheld until identity verification is complete.
• winbeat follows a strict anti-money laundering policy and reserves the right to report to the relevant authorities when necessary.

Bonuses and Promotional Offers

winbeat offers bonuses and promotional offers to members from time to time. Each bonus has its own terms, which must be read before accepting the bonus.

5.1 Welcome Bonus

New members can receive a 100% bonus, up to ৳5,000 on their first deposit. For example: depositing ৳1,000 will add a ৳1,000 bonus, bringing the total balance to ৳2,000. Funds earned from the bonus cannot be withdrawn until a wagering requirement of 10 times the bonus — i.e. ৳10,000 — has been completed.

5.2 General Bonus Terms

• A bonus offer applies once only, unless the offer's own terms state otherwise.
• Bonus funds cannot be cashed out or withdrawn directly — they may only be used for playing.
• winbeat reserves the right to change or cancel any bonus offer without prior notice.
• If bonus abuse is suspected, the bonus and any associated winnings may be forfeited.
• Each promotional offer has a specific expiry period; once the period ends, the bonus will be cancelled automatically.

Gaming Rules

winbeat offers slots, live casino, sports betting, fishing games and other gaming services. Each game has its own rules, which are set out in detail within the game.

6.1 Betting Limits

Specific minimum and maximum bet amounts apply to each game or market. These limits are shown in the game interface and may change over time.

6.2 Technical Issues

If a technical fault, disconnection or software problem affects the outcome of a game or bet, winbeat reserves the right to void that round, and the stake may be refunded where applicable.

6.3 Finality of Game Results

Game results are considered final according to the logs stored on the server. If there is a discrepancy with what is displayed on the user's screen, the server log will be authoritative.

Prohibited Activities

The following activities are strictly prohibited on the winbeat platform:

• Creating multiple accounts or registering under a false identity.
• Bonus abuse — placing bets with the intention of systematically circumventing bonus terms.
• Using automated software, bots or scripts to play games.
• Attempting to exploit technical vulnerabilities or bugs in the platform.
• Money laundering or using funds from illegal sources on the platform.
• Acting fraudulently towards other members or attempting to defraud them.
• Attempting to influence game outcomes in breach of the terms of use.

If any such activity is detected, winbeat may immediately close the account, forfeit the balance and reserves the right to take legal action if necessary.

Intellectual Property

All content on the winbeat platform — logos, designs, graphics, software, text, code and other elements — is the intellectual property of winbeat or its content providers. Users may not copy, distribute or use any part of this content commercially beyond personal use.

Game content is subject to the intellectual property rights of the respective providers (Pragmatic Play, PG Soft, JILI, Evolution, etc.).

Limitation of Liability

winbeat will not be liable for any financial loss in the following circumstances:

• If a game is interrupted due to an internet disconnection or network issue.
• For losses caused by a problem with the user's device or browser.
• If a transaction is delayed or cancelled due to a third-party payment provider.
• For losses during unexpected technical issues or scheduled server maintenance.
• For losses caused by the user's own negligence or breach of these terms.

winbeat aims to maintain the highest standards, but cannot guarantee an uninterrupted, error-free service. In the event of a technical fault, winbeat will work to resolve it as quickly as possible.

Account Suspension and Closure

10.1 Suspension by winbeat

winbeat may suspend or permanently close an account without prior notice in the following circumstances:

• Breach of these Terms or the payment policy.
• Evidence of fraudulent activity or bonus abuse.
• Registration using a false identity or false information.
• Prolonged inactivity on the account.
• By order of a court or request of a regulatory authority.

10.2 Closure by the User

Any member may voluntarily close their account through winbeat Support. All pending withdrawal requests should be settled before the account is closed.

Privacy & Data Protection

winbeat places the highest priority on protecting members' personal information. Information provided at registration is secured with SSL encryption and is not sold to third parties. Collected data is used solely for service improvement, identity verification, and payment processing. Full details on how data is used can be found in the winbeat Privacy Policy.

Responsible Gambling

winbeat believes that gaming is a form of entertainment and should be enjoyed within healthy limits. Members are encouraged to play within their financial means and to set limits on the time and money they spend.

winbeat's platform offers self-exclusion and deposit limit features. If you experience any issues related to gaming, please contact the support team. Detailed guidance is available in the Responsible Gaming Guidelines.

Please remember that all casino and betting services are for persons aged 21+. Allowing minors to participate in gambling is strictly prohibited.

Dispute Resolution

If a member has any complaint or dispute, they must first contact winbeat's customer support team. The support team is available in both Bengali and English, 24 hours a day, 7 days a week, via live chat and email.

winbeat will endeavour to provide an initial response within 7 business days of a complaint being submitted. If the matter cannot be resolved through the support channel, winbeat will conduct a formal review process and inform the member of the decision in writing.

Answers to many common questions can be found on the FAQ page, which may be helpful to check before submitting a complaint.

Changes to Terms

winbeat reserves the right to change, amend, or update any part of these terms at any time. When changes are made, the updated terms will be published on the platform. For significant changes, winbeat will endeavour to notify members by email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated terms. It is therefore each member's responsibility to check this page regularly.

Contact & Support

If you have any questions about these terms or need assistance with anything else, please contact the winbeat support team:

• Live Chat: Chat directly from any page on the platform — available 24/7.
• Email: [email protected]

The support team can assist in both Bengali and English. Contact us in whichever language is most convenient for you.

To learn more about winbeat, you can visit our About Us page.